Refund policy
At Zeliimart, we want you to be completely satisfied with your purchase. Our policy is designed to be fair and transparent, in accordance with the Australian Consumer Law.
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14-Day Change of Mind:
We offer a 14-day return window for most items if you change your mind.
Conditions: To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
Exclusions: For hygiene reasons, certain items like intimate apparel, earrings, and personalized goods cannot be returned for change of mind.
Return Shipping: For change-of-mind returns, the customer is responsible for the return shipping costs. - Damaged, Faulty, or Incorrect Items:
If your item arrives damaged, is faulty, or isn't what you ordered, we will make it right.
Your Rights: Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure. If the failure is minor, we will repair or replace the item within a reasonable time.
Process: Please contact us at support@zeliimart.com within 48 hours of delivery with your order number and clear photos of the issue.
Cost: We will cover all return shipping costs for faulty or incorrect items. -
How to Start a Return:
To start a return, please follow these steps:
Email our support team at support@zeliimart.com with your order number.
Once your return is authorized, we will provide you with the return address (we have local and international centers depending on the product).
Pack the item securely and send it back using a trackable shipping service. -
Refunds:
Once your return is received and inspected:
We will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method (Credit Card, PayPal, Afterpay, etc.) within 5–7 business days. -
Exchanges:
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.