Shipping policy

Shipping Destinations

We currently offer shipping to all addresses within Australia. 

We do ship to P.O. Boxes and Parcel Lockers; however, please ensure the address is formatted correctly to avoid delivery delays.

Processing & Dispatch Timeframes

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive a notification email with a tracking number as soon as your order has been dispatched.

Estimated Delivery Windows

Standard Shipping: 3-5 business days.

Peak Seasons: During holidays or extreme weather events, please allow an additional 3–5 business days for delivery.

Shipping Costs

We offer free standard shipping on all Australia.

Taxes & Duties: As we ship directly from our suppliers, prices include GST where applicable. Customers are not typically responsible for additional import duties on small retail orders.

Tracking & Delivery

Authority to Leave: By default, our couriers have "Authority to Leave" if a secure location is available. If you require a signature, please specify this in your order notes.

Lost or Damaged Items: If your item arrives damaged or is lost in transit, please contact us at support@zeliimart.com within 48 hours so we can initiate a replacement or refund under the Australian Consumer Law (ACL).