Shipping Policy — Zelii Mart

Last Updated: 16 August 2026

Thank you for shopping with Zelii Mart. We aim to make getting your order simple, convenient and hassle-free.

Please review the information below regarding order processing, shipping, delivery and tracking.

🚚 Free Shipping

We are happy to offer FREE SHIPPING on all orders placed through zeliimart.com.

Shipping Cost: FREE

There is no minimum purchase required unless otherwise stated during a specific promotion.

📦 Delivery Time

Our estimated delivery timeframe is:

3–5 Business Days

Business days generally exclude weekends and public holidays.

Please note that delivery times are estimates. Occasionally, circumstances outside our reasonable control, such as courier disruptions, severe weather, public holidays or unusually high order volumes, may affect delivery times.

⏱ Order Processing

Once your order has been placed successfully, it will be prepared for fulfilment.

You will receive an order confirmation using the contact information provided during checkout.

Once your order has been dispatched, tracking information may be provided where available.

📍 Order Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your tracking details, as shipping carriers may take time to scan and update a new shipment.

🏠 Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully check your:

• Full name

• Street address

• Apartment or unit number, if applicable

• Suburb/city

• State/region

• Postcode

• Phone number

• Email address

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to assist, but we cannot guarantee that an address can be changed once an order has already entered processing or been dispatched.

📦 Multiple-Item Orders

If your order contains multiple products, they may occasionally be shipped separately depending on fulfilment arrangements.

If this occurs, you may receive your items in separate packages or at slightly different times.

You will not be charged additional shipping fees because of this.

🚪 Delivery

Orders will be delivered to the shipping address provided during checkout.

Depending on the courier and delivery location, a package may be delivered to your address, placed in a suitable location, or handled according to the courier's standard delivery procedures.

Please monitor your tracking information for the latest updates regarding your delivery.

📭 Delayed Orders

Although our estimated delivery timeframe is 3–5 business days, occasional delays can happen due to circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.

📦 Lost or Missing Packages

If your tracking information indicates an issue with your delivery or you believe your package may be lost, please contact us.

We may ask you to provide:

• Your order number

• Your full name

• Your delivery address

• Any relevant tracking information

We will review the situation and work with the appropriate fulfilment or delivery provider where necessary.

❌ Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging where relevant

Our team will review the issue and provide an appropriate solution in accordance with our Refund and Return Policy and applicable consumer law.

🌐 Shipping Availability

Available shipping destinations are shown during checkout.

If our checkout accepts your delivery address and provides an available shipping option, you can proceed with your order.

Shipping availability may change from time to time.

💳 Customs, Duties & Taxes

For orders that cross international borders, customs duties, import taxes or other government charges may apply depending on the destination and applicable laws.

Where such charges are not collected during checkout, they may be the responsibility of the recipient unless otherwise required by applicable law.

💬 Questions About Your Order?

If you have questions regarding shipping, tracking or delivery, please contact us.

Zelii Mart
Website: zeliimart.com
Email:support@zeliimart.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.

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🚚 FREE SHIPPING • 📦 3–5 BUSINESS DAY DELIVERY

Thank you for shopping with Zelii Mart.